Products Suitable for Returns

The customer can exercise the right of withdrawal for parapharmaceutical and cosmetic products purchased on Farmahope both in Italy and abroad.

The purchased product must be intact and returned in the original packaging, complete in all its parts (including the package leaflet, the box, any matching gadgets, etc.).

By law it is not allowed to return over-the-counter drugs, medical devices and food. The right of withdrawal cannot also be exercised for purchases with VAT number.

If the product is damaged, it is not necessary to request the return; the customer must report as soon as possible the incident through the contact form by selecting "Broken product" as the type of request and attaching the photo of what was received.

Procedure to request the Return

The customer can access the return request in case of order made with or without registration on the site.

Withdrawal of the Return

The customer must write to Farmahope customer service through the contact form, selecting the option "Appropriate to the motivation" and specifying the order number and which products he intends to return. If the customer service approves the return, Farmahope organizes the collection of the goods.

Cost of Return

The return service has a fixed cost of € 7.50.

Return Refund

As soon as the return has been received at the office, the administrative office will issue the refund on the original method of payment used to place the order, retaining the cost of the return equal to € 7.50.

The online return request is then submitted for Customer Service approval.

For more information on the return procedure, please contact our customer service.